Recruiter to contact: Bonnie Harding
Job Title: Teleworker Customer Service Rep
Job Number: 144552
Location: Tempe, AZ
Compensation: DOE
Assignment Length: Contract-
Description:
This position will transition to a direct hire full time teleworker position after 90 days.
Must have the capacity to work from home and be supervised in a virtual environment.
The shifts will not be graveyard shift but will vary from any 8 hour shift between 5:00AM to 11:30PM.
Responsible for handling all inbound calls and email requests in a timely manner.
Efficiently process phone and email orders from clients, vendors and citizens, disseminate information, troubleshoot problems, handle complaints and maintain assigned reports.
Research required information using available resources
Handle and resolve customer complaints & process orders, forms and applications
Identify and escalate priority issues & route calls to appropriate resource
Follow up customer calls where necessary & complete call reports
Must be able to meet and maintain minimum acceptable department standards and goals
Qualifications
High school diploma or general education degree (GED)
One to two years call center/customer service related experience and/or training; or equivalent combination of education and experience.
Prefer some college courses or training beyond high school.
Verbal and written communication, listening skills, basic to intermediate computer skills (Outlook, Word, Excel), previous experience navigating through multiple data bases (5-7)
Extreme multi-tasker
Problem analysis & problem solving, good interpersonal skills, patience
Customer service orientation & organizational skills
Attention to detail, & initiative and judgment, good spelling and grammar
Adaptability & team work, friendly, professional and courteous
Stress tolerance & resilience, work with minimum supervision, ability to follow directions
Clear, pleasant speaking voice
Basic computer troubleshooting
Some knowledge and understanding of Facilities Maintenance and Services, city services and water or wastewater facilities would be a plus.
Must be able to type 30 -35 wpm.
Computer Skills
MS Word/Excel
Database software
Microsoft Outlook
Internet software
CMMS or equivalent program