Job Detail
This job is no longer available.
Position: Teleworker Customer Service Rep Category: Clerical
City: Tempe State : AZ
Branch Name: Eng Dress Code:
Branch Phone: (864) 661-5100 Job ID: 144552
Pay Information: Order Type: TE
Description

Recruiter to contact: Bonnie Harding

Job Title: Teleworker Customer Service Rep

Job Number: 144552

Location: Tempe, AZ

Compensation: DOE

Assignment Length: Contract-

Description:

This position will transition to a direct hire full time teleworker position after 90 days.

Must have the capacity to work from home and be supervised in a virtual environment.

The shifts will not be graveyard shift but will vary from any 8 hour shift between 5:00AM to 11:30PM.

Responsible for handling all inbound calls and email requests in a timely manner.

Efficiently process phone and email orders from clients, vendors and citizens, disseminate information, troubleshoot problems, handle complaints and maintain assigned reports.

Research required information using available resources

Handle and resolve customer complaints & process orders, forms and applications

Identify and escalate priority issues & route calls to appropriate resource

Follow up customer calls where necessary & complete call reports

Must be able to meet and maintain minimum acceptable department standards and goals

Qualifications

High school diploma or general education degree (GED)

One to two years call center/customer service related experience and/or training; or equivalent combination of education and experience.

Prefer some college courses or training beyond high school.

Verbal and written communication, listening skills, basic to intermediate computer skills (Outlook, Word, Excel), previous experience navigating through multiple data bases (5-7)

Extreme multi-tasker

Problem analysis & problem solving, good interpersonal skills, patience

Customer service orientation & organizational skills

Attention to detail, & initiative and judgment, good spelling and grammar

Adaptability & team work, friendly, professional and courteous

Stress tolerance & resilience, work with minimum supervision, ability to follow directions

Clear, pleasant speaking voice

Basic computer troubleshooting

Some knowledge and understanding of Facilities Maintenance and Services, city services and water or wastewater facilities would be a plus.

Must be able to type 30 -35 wpm.

Computer Skills

MS Word/Excel

Database software

Microsoft Outlook

Internet software

CMMS or equivalent program

About Us
HKA Enterprises is a multinational staffing firm with over 35 years in the industry. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.
  This job is no longer available.